Terms of Service
The agreement between you and Meeko Digital when you use our managed website service.
Last updated · May 13, 2026
Plain-English summary
These Terms cover what you get, what we provide, and what each side agrees to. We try to make them readable, but the underlying provisions are still binding. If you have questions, message us through your portal or email legal@meekodigital.com.
Legal Entity
1. Acceptance of Terms
1.1 Agreement
By creating an account, requesting mockups, subscribing to a plan, or otherwise using the Meeko Digital service (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
1.2 Updates to these Terms
We may update these Terms from time to time. Material changes will be communicated through your portal or by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
1.3 Authority to bind
If you accept these Terms on behalf of a business, you represent that you have authority to do so and that the business agrees to be bound.
2. Eligibility & Account
2.1 Minimum age
You must be at least 18 years old to use the Service.
2.2 Account creation
You must provide accurate, current information when creating your account and keep it updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
2.3 One account per business
Each account is intended for a single business or organization. Multi-location and multi-brand needs are supported through plan upgrades.
3. Description of Service
3.1 What we provide
Meeko Digital provides a fully managed website service for local businesses and professionals. This includes design and build of a custom website, managed hosting, domain registration or connection, on-page SEO, Google Business Profile setup, blog content creation (on eligible plans), automated review-request emails (on eligible plans), managed third-party integrations such as booking, CRM, or chat (on eligible plans), ongoing content edits, security and uptime monitoring, and automated reporting.
3.2 Free mockups
Before any payment, we will generate three custom website mockups based on your submitted requirements. The mockups are provided at no cost. You may request modifications, pick one, or walk away.
3.3 Service plans
The Service is offered in tiered subscription plans (currently Starter, Growth, and Pro), each with defined features and capacity. See the Pricing page for current plan details. We may update plan features, capacity, and pricing at any time with notice as described in Section 1.2.
3.4 Service availability
We target 99.9% uptime for your live website. Planned maintenance will be announced through your portal where reasonably possible.
3.5 Limits & exclusions
The Service does not include: discovery calls, strategy meetings, phone support, paid ad campaign management, social media management or posting, content for review responses written for you, custom software applications, e-commerce catalogs over 50 SKUs, original logo or brand identity design, or professional photography. See your plan details for specific inclusions.
3.6 AI-assisted delivery
Parts of the Service — including mockup generation, copywriting, blog content, and SEO analysis — may be assisted by artificial intelligence tools. All AI-assisted output is reviewed before delivery. We do not use your business data to train third-party AI models.
3.7 Data processing for your customers
When we host your website, we collect analytics data from your site’s visitors on your behalf. When we send review-request emails, we process your customers’ email addresses on your behalf. In both cases, you are the data controller and we are the data processor. You are responsible for maintaining an appropriate privacy notice on your website and for having the right to share your customers’ data with us. See our Privacy Policy §11 for details.
4. Subscription Plans & Billing
4.1 Free mockups, paid build
Mockup generation is free. The Service (full build, hosting, and ongoing management) begins after you select a plan and complete checkout through your portal.
4.2 First-year commitment
All plans include a 12-month commitment for the first year (this is how we can offer the build at no setup fee). After the initial 12 months, your subscription continues month-to-month and may be canceled at any time with 30 days’ notice.
4.3 Billing
Subscription fees are billed monthly in advance through Stripe. By providing a payment method, you authorize us to charge that method for subscription fees and any applicable taxes.
4.4 Failed payments
If a payment fails, we will attempt to reach you through your portal. If the failure is not resolved within 14 days, we may suspend or downgrade your Service.
4.5 Money-back guarantee
If you cancel within 30 days of your first paid subscription, we will issue a full refund and hand over any content and assets created on your behalf.
4.6 Plan changes
You may upgrade or downgrade your plan through your portal. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of your next billing cycle.
4.7 Price changes
We may change subscription pricing with at least 30 days’ written notice. Price changes will not apply to your current paid period.
4.8 Taxes
Stated prices do not include taxes. You are responsible for all applicable taxes, duties, or government fees, except for taxes based on our net income.
5. Content & Intellectual Property
5.1 Your content
You retain ownership of all content you provide to us (business information, logos, photos, copy, customer testimonials, etc.) ("Customer Content"). You grant us a non-exclusive, worldwide, royalty-free license to use, store, host, display, modify, and process Customer Content solely to provide the Service to you.
5.2 Your representations
You represent that you own or have the rights to all Customer Content, and that providing it to us does not violate any third party’s rights or any applicable law (including intellectual property, privacy, and publicity laws).
5.3 Your website
Subject to an active subscription, you receive a non-exclusive, worldwide, royalty-free license to use the website we build for you and all content we generate as part of the Service (including blog posts, page copy, and design assets). Upon cancellation, we will export your domain, content, photos, analytics, and website source code within 7 business days. Hosting and server configuration are terminated when the subscription ends; you are responsible for arranging new hosting if you wish to keep the site live elsewhere.
5.4 Our platform
Meeko Digital, our service architecture, our build pipeline, design templates, internal tooling, documentation, and all related software remain the exclusive property of Meeko Digital. Nothing in these Terms grants you any rights to our underlying platform or technology beyond use of the Service.
5.5 Trademarks
Meeko Digital, our logo, and any related marks are trademarks of Meeko Digital. You may not use our marks without prior written consent except to factually identify Meeko Digital as a provider you use.
5.6 Feedback
If you send us feedback, suggestions, or ideas, you grant us an unrestricted right to use them without compensation or attribution.
5.7 Content we create for you
Blog posts, page copy, and other written content we produce as part of the Service are owned by you. This content is included in your export upon cancellation and you may republish or modify it freely.
6. Domain & Hosting
6.1 Domain ownership
If we register a new domain on your behalf, the domain is registered in your name. If you transfer an existing domain or delegate name resolution to us, you remain the registrant. You always own your domain.
6.2 Managed hosting
While subscribed, your website is hosted on our managed infrastructure. Hosting, SSL certificates, backups, and security are bundled into your plan and may not be unbundled.
6.3 Domain release on termination
Upon termination, we will transfer or release your domain to you within 7 business days. You are responsible for arranging new hosting if you wish to keep the site live elsewhere.
7. Acceptable Use
7.1 Acceptable use
Use the Service only for lawful business purposes. You agree to comply with all applicable laws and regulations.
7.2 Prohibited content
You may not use the Service to host, distribute, or promote content that is unlawful, defamatory, infringing, deceptive, fraudulent, sexually explicit involving minors, gratuitously violent, or that incites hatred or violence. You may not host adult content, illegal gambling, the sale of regulated goods without proper licenses, or content that violates any third party’s rights.
7.3 Prohibited activities
You may not (a) reverse-engineer, decompile, or attempt to extract source code of our platform; (b) use the Service to send unsolicited bulk email (spam); (c) interfere with the Service or other customers’ use; (d) attempt to gain unauthorized access; or (e) resell, redistribute, or white-label the Service without a written agreement.
7.4 Enforcement
We may suspend or terminate access for violations of this Section without refund. For severe or repeated violations, we may terminate immediately.
8. Service Levels & Support
8.1 Uptime target
We target 99.9% uptime for your live website, measured monthly. Scheduled maintenance and force-majeure events are excluded from this calculation.
8.2 Edit SLA
Standard content edits submitted through your portal are typically delivered within 24 hours (or 48 hours on Starter, 12 hours on Pro). Complex requests (new pages, new integrations) follow plan-specific timelines.
8.3 Support channels
Support is async, delivered through your portal. We do not provide phone, video-call, or in-person support as part of any plan.
8.4 Service credits
If we materially fail to meet the uptime target in any month, you may request a service credit equal to a prorated portion of that month’s subscription fee. Credits are your sole remedy for SLA failures.
9. Term & Termination
9.1 Term
These Terms remain in effect until terminated by either party.
9.2 Termination by you
After your initial 12-month period, you may cancel your subscription at any time through your portal with 30 days' notice. During the initial 12 months, early termination by you does not reduce your remaining commitment — the balance of the initial term remains due and payable — except as provided by the money-back guarantee in Section 4.5.
9.3 Termination by us
We may suspend or terminate your access if (a) you materially breach these Terms, (b) you fail to pay, (c) we are required to do so by law, or (d) continuing the Service to you creates a security, legal, or operational risk. We will provide notice and a reasonable opportunity to cure where feasible.
9.4 Effect of termination
Upon termination, your access to the portal and live site will end. We will export your domain, content, website source code, photos, and analytics within 7 business days and delete remaining account data within 30 days (except where retention is required by law). Sections that by nature should survive termination (Sections 5, 10, 11, 12, 13, 14) will survive.
10. Warranties & Disclaimers
10.1 Limited warranty
We warrant that the Service will be provided in a workmanlike manner consistent with industry standards.
10.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT YOUR WEBSITE WILL ACHIEVE ANY SPECIFIC SEARCH RANKING, TRAFFIC LEVEL, OR BUSINESS OUTCOME.
10.3 No SEO outcome guarantee
Search engine rankings depend on factors outside our control (search algorithms, competitor activity, geographic targeting). We optimize using current best practices but cannot guarantee specific rankings or traffic outcomes.
11. Limitation of Liability
11.1 Liability cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
11.2 Excluded damages
IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.3 Basis of bargain
The exclusions and limitations in this Section apply to the maximum extent permitted by applicable law and are a fundamental basis of the bargain between you and us.
12. Indemnification
12.1 Your indemnity
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, employees, and agents from and against any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your infringement of any third party’s rights.
12.2 Our indemnity
We will defend you against any claim that the Service, as provided by us, infringes a third party’s U.S. intellectual property rights, and will pay damages finally awarded against you. We have no obligation under this Section for claims arising from (a) Customer Content, (b) your modifications to the Service, or (c) your combination of the Service with anything not provided by us.
13. Dispute Resolution
13.1 Governing law
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict of laws principles.
13.2 Informal resolution first
Before filing a claim, you agree to attempt to resolve disputes informally by emailing legal@meekodigital.com. Most issues are resolved this way.
13.3 Arbitration
Any dispute not resolved informally shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Florida unless both parties agree otherwise.
13.4 Class action waiver
Disputes will be conducted on an individual basis only. Class actions, class arbitrations, and consolidated actions are not permitted unless we and you specifically agree in writing.
13.5 Injunctive relief
Either party may seek temporary injunctive relief in court to protect intellectual property or confidential information pending the outcome of arbitration.
14. Miscellaneous
14.1 Entire agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.
14.2 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
14.3 No waiver
Our failure to enforce any provision is not a waiver of our right to enforce it later.
14.4 Severability
If any provision is held unenforceable, the remaining provisions will continue in full force.
14.5 Force majeure
Neither party is liable for failure to perform due to causes beyond reasonable control (natural disasters, war, acts of government, internet or upstream provider outages).
14.6 Notices
We will provide notices through your portal or by email to the address on file. You may send notices to legal@meekodigital.com.
Questions about these terms?
Email legal@meekodigital.com or message us through your account portal.
These Terms are intended as a clear, fair agreement. They are not legal advice. We recommend reviewing them with counsel if you have questions about specific provisions.